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Terms & Conditions

Terms & Conditions

  1. Introduction

Welcome to TowerFencing, our online ecommerce website providing garden fencing materials and related products in the UK only. These terms and conditions apply to the use of our website and the purchase of products from our website. By using our website or purchasing products from our website, you agree to be bound by these terms and conditions.

  1. Definitions

In these terms and conditions:

  • "We", "us" or "our" means TowerFencing.
  • "You" or "your" means the person using our website or purchasing products from our website.
  • "Product" means any product or item listed for sale on our website, including garden fence panels and related products.
  1. Website Use

By using our website, you agree to:

  • Use our website only for lawful purposes and in accordance with these terms and conditions.
  • Provide accurate and complete information when creating an account or making a purchase on our website.
  • Protect your account login information and password from unauthorized access.
  • Not use our website to transmit viruses, malware or other harmful or illegal material.
  • Not interfere with the proper operation of our website.
  1. Product Information and Availability

We make every effort to provide accurate product descriptions and pricing on our website. However, we cannot guarantee that all product descriptions, pricing, or availability are accurate, complete, reliable, current, or error-free.

If a product is out of stock, we will make every effort to notify you as soon as possible and provide an estimated restock date or offer a substitute product. We reserve the right to limit the quantity of any product sold, refuse any order, and to correct any errors or omissions on our website.

  1. Orders and Payment

To purchase products on our website, you must be at least 18 years of age and have a valid payment method. By placing an order, you agree to pay the full amount of the purchase, including any applicable taxes and shipping fees.

We accept major credit cards and PayPal for payment. All payments are processed securely through our payment gateway provider. We do not store your credit card or payment information.

  1. Shipping and Delivery

We ship to addresses in the UK only and at a radius of 30 miles from Tower Fencing Worksop. We make every effort to ship orders as soon as possible, but please allow 1-3 business days for processing and handling. Shipping times and costs may vary depending on the destination and shipping method selected.

We are not responsible for any delays caused by the carrier, weather, or other circumstances beyond our control. If you receive a damaged or defective product, please contact us within 24 hours of receipt to request a refund or replacement.

  1. Returns and Refunds
  1. Returns and Refunds for Perishable Items

Perishable items, such as wooden products,concrete, are not eligible for returns or refunds unless they arrive damaged or defective. Please check goods when delivered and If you receive a damaged or defective perishable item, Please notify the delivery driver and please contact us within 24 hours of receipt to request a refund or replacement.

In order to process your refund or replacement, we may request photos of the damaged or defective item. We may also request that you return the item to us.

 

  1. Returns and Refunds for Non-Perishable Items

Non-perishable items may be eligible for returns or refunds within 30 days of receipt, provided that the item is in its original condition and packaging.

To request a return or refund for a non-perishable item, please contact us through our website or by email, and provide your order number and reason for the return. We will provide instructions for returning the product.

Please note that shipping and handling fees are non-refundable. You are responsible for the cost of return shipping.

Items are not sold on a trial basis

  1. Exceptions

We do not accept returns or refunds for personalized or customized items, or for items that have been used or opened

  1. Privacy and Security

We take your privacy and security seriously. We collect and use your personal information only for the purpose of processing your orders and providing customer service. We do not share your personal information with third parties except as necessary to process your order or as required by law.

We use industry-standard security measures to protect your personal information and payment information. However, we cannot guarantee that our website or any information transmitted through our website is completely secure.

  1. Intellectual Property

All content and materials on our website, including text, graphics, logos, images, and software, are the property of Tower Fencing.